AlzaBox - how to submit a DHL Express shipment

  • Only DHL Express pre-packaged shipments with shipping label can be placed in the Alzabox
  • Can be a return shipment/return or a shipment prepared and paid for online
  • The shipment must be packed in suitable packaging and marked with a DHL Express shipping label
  • Maximum weight for AlzaBox is 20 kg, only one piece shipments can be submitted and the maximum shipment size is 45.5 × 58.5 × 69.4 cm
  • If necessary, please contact DHL Express Customer Service at 220 300 111 or 840 103 000, Mon - Fri 7:00 am - 6:00 pm
  • List of delivery points HERE
  • What to do if you are unable to insert a parcel into AlzaBox?
1

Order and pay for shipping in DHL ShipNow

2

Print shipping label

3

On AlzaBox, click on the Submit tab

4

Get ready to scan the shipping label

5

Scan the lowest barcode on the shipping label

6

The smallest mailbox will open - if the package fits comfortably in the mailbox, insert it and close the mailbox.

If your package is larger than the open mailbox, click Open Larger Mailbox (do not close the small mailbox before!)

The maximum dimensions of the parcel are 45.5×58.5×69.4 cm.

7

Insert the parcel into the mailbox and close the mailbox.

8

The shipment has been accepted for shipment.
Thank you for sending with us!

AlzaBox - what to do in case of failed insertion


  • If AlzaBox did not accept the shipment due to an invalid code:
  1. check that the lowest barcode was scanned (see infographic), or cover the remaining barcodes when rescanning
  2. check if it is a DHL Return Connect shipment - please submit such a shipment via PPL
  3. check if this is a Medical Express shipment - code mark CMX / WMX - you will need to book a courier pick-up for these shipments
  • If the deposit was unsuccessful due to a small box being opened, you need to repeat the deposit process and select a larger available box (the box will automatically offer you this option)
  • If your AlzaBox does not offer you a large enough box or is occupied, you can use one of the nearest AlzaBoxes, DHL ServicePoints, DHL Lockers, search for them on the map or on DHL Locator.