AlzaBox - how to pick up a DHL Express shipment
Only parcels matching the weight and size of the boxes can be redirected to AlzaBox
Maximum weight of a shipment for AlzaBox is 20 kg
Maximum shipment size is 45.5 × 58.5 × 69.4 cm
Maximum storage time is 7 calendar days
If you have any problems picking up your shipment, please contact DHL Express Customer Service at 220 300 111 or 840 103 000, Mon - Fri 7:00 am - 6:00 pm
1
You will receive a text message or email with a PIN code before picking up your DHL Express shipment
2
On the AlzaBox, select the Collect tab and enter the PIN on the screen
3
The mailbox with your parcel will open, please close the mailbox after picking it up
4
The shipment has been picked up. Thank you for sending with us.
